Please Read These Terms and Conditions Before Placing Your Booking

Please take a moment to read the Terms and Conditions of bookings at Pentewan Sands Holiday Park, which apply to all bookings that you make with us for your Christmas Party stay. You can view these in full here: https://pentewan.co.uk/terms-and-conditions/

The below Terms and Conditions are in addition to Pentewan Sands policies, and specifically relate to our Christmas Party stays.

If you have any questions regarding your accommodation booking then please email us at info@pentewan.co.uk or pop into Reception where we will be very happy to help.

Accepting These Terms and Conditions When Booking

A booking is a contract, and when you make a booking with us either online, over the phone or by email, the Terms and Conditions below and on the Pentewan Sands website will fully apply to your booking.

Booking Your Holiday

When a booking is made, the person who completes the booking online or by telephone is confirming that they are over 18, have the authority to appoint the “lead name” on the booking (explained below) and accept these terms and conditions. The person who makes the booking will be asked to choose a lead name for the booking. This lead name must be 18 or over to make a booking with us, and must be in attendance on the holiday to supervise if all other guests on the booking are under 18. The lead name is responsible for making sure all payments are completed by those in the party, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. Your accommodation booking will not be confirmed until full payment is taken.

The lead name agrees to provide accurate and full information to the travelling party in relation to the booking, including any changes to the booking. The lead name also confirms that all the other members of the party, including any that may be added, agree to be bound by these conditions and all other information on our websites or in our brochure (as applicable).

Cancelling Your Stay

A booking is a contract, and we regret that no refunds will be given for deposits or balances in the event of a cancellation, this is unless you meet one of the Company’s qualifying conditions as part of their Cancellation Scheme which can be viewed here: https://pentewan.co.uk/terms-and-conditions/ . If you wish to cancel your holiday you must notify us by email to info@pentewan.co.uk or in writing to Pentewan Sands Holiday Park, Pentewan, St Austell, Cornwall, PL26 6BT. The date of cancellation is the date we receive your email or letter.

Dogs and Other Pets

As much as we love animals, dogs and other pets are not allowed inside any holiday accommodation at Pentewan Sands (with the exception of registered assistance or guide dogs which are accepted provided that they remain on a harness at all times). Certification must be shown for all Assistance dogs prior to arrival at the park - please email a copy of the certification to info@pentewan.co.uk. Dogs should not be left unattended at any time.

Groups

Each static caravan/holiday home has a maximum capacity of 4 guests for the Christmas Party stays.

Damage

While a damage deposit will not be taken at point of booking, we reserve the right to charge for any of the following:

·         Damage to any interior or exterior property of the holiday home, including furnishings, appliances and structures such as windows or doors

·         Spillages, stains or breakages of any kind

·         Presence of bodily fluids such as vomit

·         Broken or lost keys

·         If undeclared guests have stayed in the holiday home

Please leave your holiday home in the way that you would like to find it.

Arrival and Departure:

You can arrive anytime from 4pm. Please collect your keys from the location of your Christmas Party – this will either be Stingi’s Restaurant or the Beach Club/Meksiko’s Bar and Grill. Each of these venues can be found in the Beach Club building beside the main car park.

Holiday homes will be ready from 4pm. You may park beside your holiday home during your stay. Please ensure that all car registrations have been given prior to arrival on the park, otherwise you will receive a parking fine for all unauthorised vehicles.

If There Is An Issue

If you have any major issues during your stay such as loss of heating or electric, please notify security or the restaurant staff. If you cannot find a member of staff, please call out out of hours number which will be provided in your welcome pack.

Holiday Homes must be vacated by 10am on your departure day. Please post your keys through the letter box on the Reception door by 10am. You are welcome to move your vehicle into the car park where parking is free of charge until 6pm.

We regret that we are unable to offer an early check-in or late check-out as it can cause delays in the overall cleaning process; charges will be incurred for a late check-out.

All holiday homes must be left in the condition that they were found.

Park Behaviour

We reserve the right to evict any person or party from the park (without refund) or from our facilities at any time.

Guests must respect our staff and other guests at all times. Violence, abuse (verbal or physical) and any behaviour that is deemed harmful to the health, hygiene or wellbeing of our site, staff or other guests is not tolerated, and will result in eviction from the park without refund and may result in further action. Under any circumstances, the General Manager’s decision is final and there will be no right to a refund if evicted from the park. We also reserve the right to refuse to accept a booking for any individual or party without an explanation or reason.

We expect all residents to keep noise and disturbance to an absolute minimum after vacating their Christmas Party.

All guests must return to their holiday homes by 1am at the latest.

Smoking and E Cigarettes

Smoking, vaping and the use of any electronic cigarettes is strictly prohibited in all indoor facilities and accommodation. This includes our swimming pools, restaurants, arcade and our holiday homes. If you smoke outside of your holiday home, please ensure that the doors and windows remain closed to prevent smoke entering the accommodation and incurring a cleaning fee.

Alcohol and Substance Use

We operate a Challenge 25 policy and only sell alcohol to adults over 18. We reserve the right to request a valid form of nationally approved identification if in doubt. For the safety and welfare of our guests, we reserve the right to confiscate any alcohol being consumed on the park, particularly that which is away from pitches and outside holiday-home areas. We do not tolerate consumption by underage drinkers anywhere on the park. The use of any illegal substances on the park is strictly prohibited and will result in an eviction from the park.

If You or Any Members of Your Party Feel Unwell

If you start to feel ill while staying with us and require medical advice, please call 111 or visit a pharmacy for advice. The nearest pharmacy is inside ASDA in St Austell (post code PL25 4PR). If you have any contagious symptoms, we kindly ask that you remain in your accommodation and refrain from using our facilities or amenities (including toilet blocks) until you feel better.

In an emergency, (e.g. chest pain, unconsciousness or blood loss) please call 999. If emergency services or an ambulance are required, please give them the barrier code and notify our security team. We also have a defibrator outside of Reception to the right of the main entrance door.

Outside of our usual opening hours, or if you cannot leave your accommodation, please call our 24 hour emergency helpline (printed in your welcome pack).

Food Allergies

If you have an allergy or dietary requirement, it is your responsibility to make us aware before arriving at your Christmas Party. Allergen information is available on request at all venues.

Making a Complaint

If there are any issues with your Christmas Party, please notify a member of staff straight away so that we can provide a resolution.

If there is an issue with your accommodation that has not been resolved:

Any issues must be raised with us during your stay so that we can log your complaint and find a resolution. We cannot rectify or compensate any complaints that are made once you have left the park.

If your holiday is over, you have told us about the problem, and you are still unhappy, please email your complaint to info@pentewan.co.uk within 7 days of departure. Please include your booking reference number and a contact number so that we can contact you if further information is required.